Refund policy

We don't offer returns for change of mind. Items can only be returned if faulty, in line with Australian Consumer Law.

To start a return, you can contact us at jane@oliversstone.com.au. Please note that returns will need to be sent to the following address: PO Box 5093, Hoppers Crossing VIC 3029.

Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jane@oliversstone.com.au.

PO Box 5093, Hoppers Crossing VIC 3029